Privacy Notice

Privacy Notice

Aston University are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us or on our behalf. Certain definitions set out in our Terms and Conditions also apply in this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Aston University, Birmingham, B4 7ET.

Information we may collect from you

We may collect and process the following information from you:

Information you give us.

You may give us information about you by filling in forms on our site GO! or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use GO!, participate in discussions on GO!, use GO!'s social media functions, pledge sponsorship monies to a Project, register a Project, and when you report a user, Project or a problem with GO!. The information you give us may include your name, address, phone number, e-mail address. address, social media information, pledge information, phone number, personal description, your Gift Aid choices and photograph or avatar. If you wish to alter or remove any of the information you have given us, please log into your account and update your profile, as appropriate.

If a project is successful (met its minimum funding target by its end date) all pledges will be processed. If you sponsor a project and select a reward, in order for the Creator to deliver this reward to you we will provide them with your email or postal address as appropriate. Creators are legally bond to only use this information for the intended purpose of their project and for no other reason. Once the reward has been delivered the Creator is obliged to delete this information.

Information we collect about you.

With regard to each of your visits to the Site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our user service number.

Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide, including publicly available social media information about you. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on the Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. #### Your financial information. Stripe processes all of the transactions on GO! and Stripe are the only people who see your credit card information. Stripe use of your information is governed by its own privacy terms and we refer you to Stripe website at Neither Aston University nor anyone else views or has access to your credit card information. #### Cookies. The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. #### Uses made of information. We will use information held about you in various ways: Information you give to us. We will use this information: - to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us. - to deliver any rewards you may have selected when sponsoring a project, through the Creator. - to send you an automated email notifying you of any failed payments and give you an option to retry. The Creator may also send you an email to follow this up. - to provide you with information about other services we offer that are similar to those that you have already registered for or enquired about; - to notify you about changes to our services; - to ensure that content from the Site is presented in the most effective manner for you and for your computer. Information we collect about you. We will use this information: - to administer GO! and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; - to improve GO! to ensure that content is presented in the most effective manner for you and for your computer; - to allow you to participate in interactive features of our service, including (but not limited to) registering to use GO!, posting a Project on GO!, sending messages to other users of GO!, sponsoring a Project, and using social media tools, when you choose to do so; - as part of our efforts to keep GO! safe and secure. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). #### Your use of information Users of GO! agree not to abuse Creators' personal information. For these purposes, abuse is defined as the use of personal information for any purpose other than those specifically stated in the Creator's Project. - If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Aston University, our customers, or others. #### Where we store your personal data As data controller, Aston University will hold your data securely under the terms of Data Protection Act and it will be treated confidentially and with the utmost care and respect. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Where this occurs it will always be under the provisions of the EU Data Protection Directive, the EU-US Privacy Shield, or contractual clauses providing adequacy. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on secure servers under the EU Data Protection Directive, the EU-US Privacy Shield, or contractual clauses providing adequacy. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. #### Your rights GO! may, from time to time, contain links to and from the websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to access information held about you.

Facebook data deletion policy

Unless required to keep Platform Data under applicable law or regulation, we will make reasonable efforts to ensure the following:

Keep Platform Data up to date, including Platform Data that has been modified or deleted. We will update Platform Data promptly after receiving a request from any User to do so. If you would like to modify or delete the data we hold on you, you can do so by emailing here. Delete all Platform Data as soon as reasonably possible in the following cases:

  • When retaining the Platform Data is no longer necessary for a legitimate business purpose that is consistent with these Terms and all other applicable terms and policies;
  • When Aston stops operating the product or service through which the Platform Data was acquired;
  • When Facebook/Instagram request that we delete the Platform Data for the protection of Users (which we will determine at our sole discretion);
  • When a User requests their Platform Data be deleted or no longer has an account with Aston (unless the Platform Data has been aggregated, obscured, or de-identified so that it cannot be associated with a particular User, browser, or device), or for Tech Providers, when a User or the Client requests their Platform Data be deleted or the Client no longer has an account with you;
  • When required by applicable law or regulations; or
  • As required under Section 7 of Facebook's Platform Terms (“Compliance Review Rights and Suspension and Termination of these Terms”).

If we are required to keep Platform Data under applicable law or regulation, we must retain proof of the applicable legal or regulatory requirement or request and provide it if we ask for it.

If we have received Platform Data in error, we must immediately report this to Facebook, delete that Platform Data, and provide proof of deletion if asked for it.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed either by post to Aston University, Birmingham, B4 7ET or by email at

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